What to expect at your appointment

What happens when you’re referred to South Island Heart

Your referring doctor will only refer you for cardiology services if they believe that specialist assessment or treatment is necessary.

When your referral is accepted, you will be contacted by our administrative team with an appointment time.

In your initial consult you will meet with Dr Krys Milburn and his specialist team.

Our team will discuss and explain the services and/or assessment you have been referred for and answer any questions you may have. We will ensure information about our services are available and easily accessible for you. We understand you may often feel anxious and/or concerned about your heart healthcare. We understand that clear information can assist in alleviating anxiety/nervousness.

All patients will receive the following information:

  • confirmation of their referral being received

  • confirmation of the services we will provide on the basis of this referral

  • appointment provision information, i.e., expected wait times

  • where we provide services

  • how to access our services

  • times of operation

  • the name of the SIH staff member providing the services they require

  • their patient rights

  • the cost of the services

  • payment schedule for services, i.e., payment is usually due on the day of the appointment

  • information about any changes to the services they require based on their health care investigation

With your consent, the relevant services/assessments/interventions will commence. Information about the assessment and/or services you received will be shared with your GP (General Practitioner) and/or referrer.

Following the completion of this process, recommendations may be made, and critical data will be addressed immediately.

Please note: The costs for services will be expected on the day of your appointment. For some patients these costs will be paid for by ACC or Southern Cross. You can view a table of our service fees below.

You may be able to claim reimbursement through your private insurer, and a detailed invoice will be provided for this purpose. Please contact us if you need further details.

Patient resources and information

Visit our resource hub via the button below, for further information, resources and information on cardiology conditions and the services we provide.

HealthOne x South Island Heart

South Island Heart is contributing to, and accessing healthcare information from HealthOne -  

What is HealthOne?

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne strictly adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz